remember when the cable company flooded my yard a month ago?
Guess what? They didn't fix the leak.
My water meter? Totally under water and running 24/7.
Water company says it is my responsibility to get it fixed. Last time I checked, the water meter was on "Village property" which is why no one had to clear it with me, the homeowner, first before they cut down a bunch of trees, then dug up and flooded my front yard. So if that's not any of my business, this is not my problem, either.
Water Dept. Guy then said it is the responsibility of the cable company to come out and fix the problem.
I called Cox/Vision Cable.
They claim that the water dept. did not properly mark the water lines, so now that it's broken, they aren't "allowed" to fix it. Then they suggested I call the water dept. and tell them they have to come out and fix this mess they put me in.
Something struck me.
Why am I the go between?
This is not my problem. I did not break the water line. I am not paying for this.
I gave the Cable guy the Water Dept Guy's number and said, "I'm going to let you call and tell him youself that you don't think this is your fault. Then, I want the problem fixed as soon as possible. I'm going to go ahead and give them a call right now and forward your phone number and let them know that you will be handling my water bill this month, and that they should be expecting a call from you. Here's the number, do you have a pen ready?"
This was the point when he said, "ok, hang on. What's your name again?"
He had no freaking clue which house I was. He was just ready to blame the problem on someone else.
That someone else is not going to be me.
I gave him the number and said, "you need to come fix this problem, now. Don't wait to settle with the Water Dept. because you are ultimately going to be responsible for this water bill and it is going up as we speak."
He said they'll get out here as soon as they can to fix it and they'll go after the Water Dept. for reimbursement, later.
I'm waiting for the water dept to call me back. This is going to be a long, ugly, fight.
Goodbye Butterflies
12 years ago
5 comments:
aaaaaaannnnnd within 5 minutes of that phone call, the cable company had a team out here digging holes in my front yard.
the good thing is, you're pretty scary when you turn into mean Meg and sometimes, you have to be scary mean to get companies to do anything. Esp when dealing with utility companies.
You gave them each others' numbers? Awesome. Really awesome. Hope it comes out well!
I hope everything goes okay. Why is it such a mess to deal with these utility companies???
And, any time i have a problem, I'm hiring you as my coach.
Tell them after all that you have gone through they should give you free cable or pay you whole water bill.
Post a Comment